Shipping and Delivery FAQs

Shipping Information

Is my order trackable?

When you place an order, you will receive an email confirmation. You will then be notified when your order is out for shipment. At this time, we are unable to provide tracking information, but if you have any questions about your order, please contact:

myfujifilm_uk@fujifilm.com


Which shipping companies do you use?

We use different couriers to send packages, depending on which product you choose:

  • All photobooks, acrylic prints and aluminium prints are sent from Europe and will use PostNL
  • All other products are produced domestically and will be sent via Royal Mail

What are the delivery costs?

Our standard delivery cost £4.99 and will vary based on the following variances:

  • Number of products being ordered
  • Size of the products
  • Where the product is coming from
    • Photobooks, acrylic prints and aluminium prints will have a higher shipping cost as they are coming from Europe.

Sometimes we may need to send products from different factories, so we’ll ship them separately to get them to you faster (this means they may have their own delivery charge).

Delivery times

How long will it take to receive my order?

We have photo labs based in the UK and the Netherlands, to ensure that the highest quality product is being created for you. Every order is custom made.

Photobooks, acrylic prints and aluminium prints are coming from our European lab and can take 10-14 days for delivery.

For UK sourced products delivery times will be between 2-5 days

Unfortunately, we cannot deliver to Northern Ireland at this time, but we’re working hard on getting service in this region.

We will send you a confirmation email when your order is placed and will then send you an email once your order is on its way to you.

Other Delivery Issues

What if I still haven’t received my order?

Don’t worry! If you have any questions, please contact myfujifilm_uk@fujifilm.com with any questions or concerns.


I ordered two different products. The first one has arrived but the second one has not. Has it been lost?

Depending on the products ordered, they may be created in the UK or in Europe, which means we would have to ship them separately. If you haven’t received your order within the 14 day delivery time, please get in touch and we’ll track your order for you.


Do you deliver internationally?

Unfortunately, we do not deliver outside of mainland UK, at the moment. However, there are regional myFUJIFILM websites that you can visit, who may be able to deliver in your area.


Covid-19

All of our photo lab facilities are COVID compliant and take the highest measures to ensure the safety of our staff and, therefore, your photo products.